Refund policy

 

Return & Refund Policy

You have 15 days after receiving your order to request a return.

To be eligible, your item must be in the same condition you received it: unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at contactignyx2@gmail.com. Items sent back without first requesting a return will not be accepted.

Our lighters are eligible for return, as long as the butane gas canister is empty (or at the lowest possible level) before shipping, since most carriers restrict shipping pressurized flammable gas. If you're not sure how to empty it before returning, reach out and we'll walk you through it step by step.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item arrives defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns on perishable goods (food, flowers, plants), custom or made-to-order products, intimate personal care items, gift cards, or sale items.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item. We only replace items that are defective or damaged, at no extra cost.

European Union 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification, in accordance with the EU Consumer Rights Directive. The same product condition requirements above apply.

Refunds
Once we've received and inspected your return, we'll notify you whether the refund was approved. If approved, it will be automatically processed to your original payment method within 10 business days. Please note your bank or card issuer may take a bit longer to reflect it.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, contact us at contactignyx2@gmail.com.

Late or missing refunds
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before the refund is officially posted. If you've done this and still haven't received your refund, please contact us at contactignyx2@gmail.com.

Shipping
Return shipping costs are your responsibility, except in cases of our error, a defective product, or returns within the EU cooling-off period, where we cover the cost as applicable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.

Return address: 6923 cypress rd apt A11 Plantation, FL 33317